FAQs

Special requests

My mum really loves yellow roses, can I have a special bunch made up?

We are here to help in any way we can.

Our phone is on from Monday - Saturday from 8am - 5pm and we offer same day delivery if ordered before 11am Monday - Friday & 10am on Saturdays.

You are also welcome to email askus@dabloom.com.au.

For any special delivery requests please fill out the additional information section in the checkout and we'll do our very best to accommodate.

Deliveries

What if there is no one home when the flowers arrive?

If there is no one home, and no where safe to leave the delivery, they'll be returned to the studio and you'll be contacted by one of our staff regarding re-delivery.

What if I don't have a contact number for the person receiving the flower?

We do require a contact number to ensure flowers are guaranteed to be delivered. Please put your own contact number in this place so that we are able to communicate any difficulties that may arise in the delivery process.

Do I get charged again for the delivery if there is no one home when the flowers arrive?

If dabloom has to return to a street address to re-deliver flowers, the cost will go to the customer.

What if the flowers are going to an office?

While dabloom endeavours to have all daily deliveries finished by 5pm, occasionally things can happen so we ask for you to please specify any time restrictions in the additional information section at the checkout. 

Wrapping

What will my bunch look liked when delivered?

All dabloom bouquets are carefully wrapped in beautifully textured craft papers, wet packed and finished with cross-grain ribbon to match your flowers. 

What is a wet pack?

A wet pack is a way to keep flowers drinking out of water by using wet paper to wrap the stems for transport. This is removed prior to being placed in the vase.

All living gifts are gift-wrapped with complimenting ribbon detail or presented in brown paper bags with ribbon detail and dabloom swing tag.

All dabloom flowers and living gifts come with complimentary care cards to ensure long life and best care.

At dabloom we endeavour touse as little plastic in all of our wrapping.

Mothers Day, Valentines Day, Christmas

Will these prices stay the same for Mothers Day and Valentines Days?

Unfortunately prices do elevate around these peak times as farmers go full steam ahead to grow all of the beautiful flowers sent to mums and loved ones all over the world.

Dabloom will add special collections for these peak days.  We will of course also offer our regular ranges and prices during these peak periods, however bouquet sizes may vary from the usual.